TechPlus Privacy Policy

TechPlus

PRIVACY POLICY

TechPlus – Lahore, Pakistan Last Updated: 30/11/2025

At TechPlus, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services, including domain registration, web hosting, website design, development, and support services.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

1.1. Personal Information

We may collect the following personal details when you register, purchase services, or contact us:

  • Full Name
  • Email Address
  • Phone Number
  • CNIC/Passport (if required for domain registration)
  • Billing Address
  • Company Name & Details
  • Payment Information

1.2. Technical Information

When using our hosting or website services, we may collect:

  • IP Address
  • Browser type and version
  • Login logs
  • Server usage data
  • Cookies and session details
  • Device information

1.3. Domain Registration Data

For .PK domains:

  • Registrant name, email, address
  • Additional WHOIS information required by PKNIC

For international TLDs:

  • Information required under ICANN policies.

1.4. Project/Website Content

When we develop or maintain websites:

  • Files, text, images, and other content that you upload.
  • Login credentials shared voluntarily.

2. How We Use Your Information

TechPlus uses collected data for the following purposes:

  1. To provide domain, hosting, and development services
  2. To process payments and maintain billing records
  3. To contact you for support, service announcements, and updates
  4. To comply with legal requirements under Pakistani law
  5. To improve our website, systems, and customer experience
  6. For fraud prevention, security monitoring, and abuse prevention
  7. To verify identity for domain ownership and security purposes

We never sell or rent your personal information.

3. Cookies & Tracking Technologies

Our website may use:

  • Cookies
  • Session identifiers
  • Analytics tracking
  • Security monitoring tools

You may disable cookies, but some features may not work properly.

4. Data Sharing & Disclosure

TechPlus may share your data only with:

4.1. Domain Registries

  • PKNIC for .PK domain registrations
  • International registrars (Namecheap, ResellerClub, GoDaddy, etc.) for global domains

This data sharing is required to register and manage your domain.

4.2. Payment Gateways

If you pay online, your payment details may be processed by:

  • Bank merchant services
  • Easypaisa/JazzCash
  • PayPal/Stripe (if applicable)

We do not store full credit/debit card details.

4.3. Legal Compliance

We may share information if required by:

  • Pakistan Telecommunication Authority (PTA)
  • Federal Investigation Agency (FIA) under PECA 2016
  • Court orders or law enforcement requests

4.4. Third-Party Service Providers

For hosting, DNS, CDN, email services, analytics, etc.

All providers are required to maintain data protection standards.

5. Data Security

We implement multiple layers of security, including:

  • SSL encryption
  • Firewall protection
  • Secure server infrastructure
  • Regular backups
  • Access controls and monitoring

However, no system is 100% secure; users must also maintain secure passwords and system hygiene.

6. Data Retention

TechPlus retains your information only as long as necessary:

  • Active accounts: data retained until account is closed
  • Domains: registrant data stored as required by PKNIC/ICANN
  • Billing records: stored for 5 years for taxation/legal compliance
  • Backups: rotated periodically

Upon termination, your hosting data may be deleted after 10–30 days.

7. Your Rights

You have the right to:

  • Access your stored personal data
  • Request updates or corrections
  • Request removal where legally allowed
  • Request transfer of your domain(s)
  • Opt-out of marketing messages

Requests may be denied where prohibited by law or security policies.

8. Third-Party Links

Our website or services may contain links to third-party websites. TechPlus is not responsible for their privacy practices.

9. Children's Privacy

We do not knowingly serve or collect data from individuals under the age of 18.

10. International Data Transfers

Your data may be stored or processed in:

  • Pakistan
  • Singapore
  • Europe (EU/EEA)
  • USA

By using our services, you consent to such international data transfers.

11. Changes to This Policy

TechPlus may update this Privacy Policy anytime. Continued use of our services indicates acceptance of updated terms.

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