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Billing questions
All billing related questions (upgrades, refunds, etc) are processed by our accounting department...
Need Help?
If you can't find the answer of your question inside our knowledge base system (90% of our...
Patch Tuesday
Patch Tuesday occurs every second Tuesday of the month, when Microsoft releases important...
Support of third party applications
Due to the fact that TechPlus cannot offer support for third party application specific...
Ticket support response time.
We have 1 hour average support response time on most of the technical support questions or issues...
Using Google's cache to restore a web page
In case that you need a file restored and you do not have a local backup, there is an alternative...
We are in the Pacific Time Zone
MochaHost`s HQ is located in the Pacific time zone, although our Live Chat and Technical Support...
Where are our data centers located?
Our data centers are located in Chicago, Illinois - USA.